What is 'Telehealth'?

Telehealth consultations occur with your Physiotherapist through the medium of technology. This could be a simple phone call, or through the use of video links in much the same way that you may use Facetime on your phone, or Skype to communicate with friends and family. Telehealth has gained popularity over time in the servicing of remote communities and individuals who may find it difficult to access their healthcare professional 'face to face'. The Covid-19 pandemic has necessitated an increase in this method of communication and healthcare provision. In the case of Physiotherapy, we may not be able to physically touch your problem, but we can usually assess, diagnose, advise and educate you on important elements that will see you recover optimally.

We are really proud and excited to be able to offer our patients the latest technologies to help them stay on track with their recovery and physical wellbeing. Please keep reading to find out more about the ways we can help you online, our affiliation with PhysiApp and more...

How does it work?

If you are booking with us for the first time or if we already know you but you have a new problem for us to look at, we will email you a form to complete and return to us before your Telehealth appointment time.

Prior to your appointment with us, we ask that you download the TOTALLY FREE PhysiApp from your app store, the links are provided below:

'Looks awesome! What happens next?'

At the time of your scheduled appointment, be it either on the phone or by video link, you can expect to:

  • Speak directly with your Physiotherapist and discuss the nature of your problem.
  • If connected via video, your Physio will ask you to perform some movements and tests to help them diagnose your issue. Your Physio will watch you move on their screen, so please make sure you in a place where you are free to move and can both see us and be seen.
  • Discuss the findings of the assessment in detail.
  • Gain useful education about your problem, professional advice, and management strategies.
  • With the guidance of your Physio, a treatment plan can be developed.
  • Usine PhysiApp, your Physiotherapist will then send you an exercise regime tailored specifically to your problem. All from the comfort and safety of your own home!

'That sounds like a great option in these trying times, but...'

Does my Private Health Insurance cover me for Telehealth?

    • As of April 14th, 2020, many private health insurers will apply rebates for Telehealth consultations with Physiotherapists. We recommend checking with your individual insurer ahead of your session.

Do I need to wear anything specifically for the consultation?

    • We recommend you wear something loose and comfortable that will allow you to move easily and freely. Where possible, it will help if the Physio can see the affected body part to assist with diagnosis.

My injury is compensable, i.e. work related or due to a motor vehicle crash?

    • Workers compensation and motor vehicle insurance have also come on board with Telehealth and now fully cover these sessions.

Does Medicare or the Department of Veterans Affairs cover Telehealth?

    • As of the end of March, neither Medicare or DVA cover Telehealth consultation, but we understand this is currently under review and likely to be approved very soon!

How long is a session?

    • This will depend on the nature and complexity of your problem. As a general rule, allow 20-30 minutes per consultation.

Bookings can be made in the usual ways, either give us a call on 9477 4811 or arrange an appointment with us online.