Booking Terms

We have the following services available for your convenience:

Initial Consultation - New Patient (allow approximately 40-50 minutes)

• you have never attended our clinic previously

Initial Consultation - Returning Patient (allow approximately 40-50 minutes)

• you have visited us before but not in the last 3 months, or
• you have visited us recently but this booking is for a new problem.

Follow-Up Consultation (allow approximately 30-40 minutes)

You should select this option if you are currently attending the clinic and receiving treatment from one of our Physios for a condition that is known to them.

Extended Consultation

You should select this option if your problem is complex, involves more than one area of the body, or requires more intensive rehabilitation. If you are unsure if this applies to you, please call our reception staff for advice and they will assist you in making the correct appointment booking. Please note that an extended consultation attracts a higher fee than the standard follow-up consultation.

Assessment for our Clinical Pilates Program (allow approximately 30-45 minutes)

You should select this option if you would like to join our Clinical Pilates classes but have either not attended our clinic previously or have not already attended one of our classes. We require ALL patients starting our classes to be thoroughly assessed prior to commencing; this is to ensure that we get to know you and any health issues you may have, and can specifically tailor your program to suit your needs.

Clinical Pilates Classes (50-60 minutes duration)

You can easily join one of our small group Clinical Pilates classes if you have been assessed by one of our Physiotherapists, or have been attending the classes already.

Women's Health Consultations (45-60 minutes duration)

We offer both Initial Consultations for new patients to our clinic, and follow-up appointments if you have already seen our Women's Health Physiotherapist previously.

Other Consultations:

If your visit relates to either of the following, we would ask that you telephone our reception team:

• A Pre-Employment Screening Assessment;
• An appointment relating to Pelvic Health, pre- or post-natal issues, Women’s Health, or incontinence.

Accounts:

Belmont City Physiotherapy Clinic is a private billing practice and fees are payable at the time of your consultation. We accept cash, EFTPOS, Mastercard, and Visa. We also offer HICAPS facilities, enabling you to immediately claim your private health insurance rebate ‘on the spot’, and simply pay the outstanding gap amount.

Non-Attendance:

An appointment time is reserved exclusively for you. If you fail to give at least 24 hours cancellation notice, or do not arrive for your appointment, we reserve the right to charge a non-attendance fee.

In particular, please note that non-attendance at pre-booked extended consultations (including Pelvic Health consultations) WILL attract a fee.

We simply ask that you respect the time reserved for your appointment and let us know within a reasonable time frame if you are unable to attend.

Online Bookings:

Clicking on “Book Now” will take you to our online booking system. Please note:

• You must complete all information requested within the fields marked.
• Please use your full First Name and Last Name, and not a nickname.
• Confirmation that your booking was successful will be sent via email.
• You will receive a unique Booking Identification Number, which will simplify your future Online Bookings, please retain this information.

Please contact us on 08 9477 4811 or via email info@belmontcityphysio.com.au if you have any queries, or have any feedback from your Online experience.

New Patients

You will be emailed a New Patient Information Form to complete as part of the confirmation email for the appointment you are making. Please complete this and return it to us, or alternatively you can do this when you attend the clinic for the first time.